Hotel Babylon (the book, not the show)

I just finished reading Hotel Babylon by Anonymous and Imogen Edwards-Jones. A quick read that I didn't want to put down. This book is a member of the industry tell-all genre, like the Nanny Diaries. It focuses on a single day in the working life of a London five star hotel receptionist who ends up working a double shift (24 hours). It was fascinating to see what kinds of demanding, bizarre, weird behavior people spending thousands of dollars a stay will get up to. Or what items on their bill they try and get out of paying.